Refunds & Returns Policy
At Juan Rodulfo, we strive to ensure you are completely satisfied with your purchase. We understand that sometimes an issue may arise, and we are here to help.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Condition: We accept returns for defective products only. Items must be in their original packaging.
- Timeframe: You must initiate your return request within 5 days of receiving your order.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Exchanges
Please note that we do not accept exchanges. If you believe you received a defective item, please follow the return process below for a refund.
Restocking Fee
Please be advised that all approved returns are subject to a $20.00 restocking fee, which will be deducted from your final refund amount.
How to Initiate a Return
If you have received a defective item and need to return it, please contact our support team at Editorial Aussie Trading to begin the process:
- Email: [email protected]
- Phone: 786-2771213
Once your request is approved, we will provide you with instructions on how and where to send your package. Please do not send your purchase back to the manufacturer without prior authorization.
Shipping Costs
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your bank’s policies.
Contact Information
Editorial Aussie Trading
Aussie Trading LLC
1431 SIMPSON RD UNIT 2508
KISSIMMEE FL 34744-4604
Email: [email protected]
Phone: 786-2771213