Executive Summary In a fast-moving crisis, it’s important for leaders to communicate with their key constituencies, early and often, and with empathy, honesty, and transparency — even when you don’t have all the answers. Start by putting together a centralized communication team. While decentralized communication be may desirable in large, complex organizations, in an emergency or […]
Guest post from Robert L. Dilenschneider: We all have to make decisions, and of course we want them to come out right. But how do we go about reaching those decisions, and what can we do to help ensure they turn out well? Simple questions to ask. Incredibly hard questions to answer. Among the many […]
Stating the current political climate in the U.S. is divided is an understatement. However, not everyone is as divided when it comes to certain issues. According to a new study from Lendio, this is the case for small business owners, who agree on matters affecting their ability to do business. Whether they are Team Red […]
Usefulness Content Freshness The best way to change someone’s mind is to stop persuading them and remove the barriers that have stopped them so far. The Catalyst outlines the 5 most common barriers that keep people stuck and how to overcome them. The Catalyst I was hooked as soon as I heard Jonah Berger had […]
Executive Summary The instinct during a crisis is to suppress bad news — something that Chinese and, to a degree, the U.S. governments have done during the coronavirus epidemic. But leaders must recognize that speaking up early and often is vitally important during a fast-moving crisis. Taking the reputational hit today from the release of bad […]