Category Archives: Business Management Articles

Artificial intelligence is a technology that has already transformed how consumers interact with their home devices, with brands, even with their cars. It has shown benefits both for companies and customers, but what’s next for virtual agents and their kin? In this webinar, P.V. Kannan, coauthor of “The Future of Customer Service Is AI-Human Collaboration,” […]

We’ll keep this page updated with the biggest coronavirus headlines of the day. Scroll down for more information on each story and check back for updates. Here’s the latest: 6 European countries are starting to lift restrictions, but they’ve had hugely different successes in tackling their coronavirus outbreaks. 2 of the world’s biggest drugmakers just […]

subscribe-iconSubscribe Share This period in digital services is exhilarating — and also terrifying. Connecting extensive and varied data sources, networks, and machine-learning models enables intimately interlinked service offerings, allowing people to pay bills, access health care, and even cross borders using the technology of their choice. Seamless connectivity dramatically increases convenience. Yet it also increases […]

subscribe-iconSubscribe Share On Friday, Feb. 28, 2020, technology executive Pierre Haren and I published a short article in which we predicted “that the peak of the impact of COVID-19 on global supply chains will occur in mid-March, forcing thousands of companies to throttle down or temporarily shut assembly and manufacturing plants in the U.S. and […]

Boris Johnson’s spokesman rejects Donald Trump’s offer to help with his treatment. The President on Monday offered to put Johnson’s doctors in touch with unnamed companies working on coronavirus treatments. The Prime Minister’s spokesman rejected the offer on Tuesday. “We’re confident the prime minister is receiving the best possible care from the National Health Service. […]